About — Zervio.ai

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Our Mission

To eliminate order errors and operational friction in food service by providing AI agents that understand natural language with human-level accuracy — making every interaction seamless for customers and operators alike.

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Our Vision

A world where every food business — from neighborhood cafes to national chains — has access to intelligent ordering technology that scales with them, adapts to their menu, and delivers a consistently excellent customer experience.

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Our Approach

We combine deterministic precision with AI flexibility. Our order-taking engine parses natural language in under 200 milliseconds without relying on slow LLM calls — ensuring reliability and speed that food service demands.

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Our Difference

Unlike generic chatbot platforms, Zervio is purpose-built for food ordering. Every feature — from modifier handling to multi-item parsing to slot-based configuration — is designed around the specific challenges of taking food orders accurately.

Why We Exist

The Problem We're Solving

Food businesses lose revenue every day from misheard orders, long hold times, and understaffed counters. The ordering process — whether by phone, text, or online — is still largely manual, error-prone, and difficult to scale.

We saw an opportunity to apply AI where it matters most: not replacing human connection, but handling the precise, repetitive work of capturing orders accurately so teams can focus on what they do best — making great food and serving their communities.

"Every order is a promise to your customer. We built Zervio to make sure that promise is kept — every modifier captured, every preference remembered, every detail right."

Our Principles

What Guides Us

Accuracy Over Everything

A 99% accurate order system still fails one in a hundred customers. We design for the edge cases — the complex modifications, the ambiguous requests, the multi-item orders — because that's where other systems break.

Speed Is Respect

Every millisecond a customer waits is a moment of friction. Our sub-200ms response time isn't a technical benchmark — it's a commitment to respecting your customers' time.

Data-Driven by Design

Your menu is unique. Our system is configured entirely through data — not code. Adding a new item, changing a price, or launching a seasonal special never requires a developer.

Built for Operators

We build for the people running the business — not just the engineers. Every feature is designed to be understood, configured, and monitored by non-technical operators.

Building the Future of Order Intelligence