Capabilities

Built for the Complexity of Real Orders

Every feature is purpose-built to handle the nuance, speed, and reliability that food service demands.

Natural Language Processing

Understands Orders the Way People Actually Speak

No rigid forms or button-clicking. Customers describe what they want in plain language, and Zervio captures every item, modifier, and preference with precision.

  • Multi-item orders in a single sentence
  • Complex modifiers — "extra cream cheese, no onion"
  • Contextual follow-ups — "make that iced" or "add another"
  • Alias recognition — "BEC", "the usual", "large coffee"
I'll have an everything bagel toasted with lox and a large iced latte
Got it! Everything bagel, toasted, with lox — and a large iced latte. Would you like anything on the latte?
Add vanilla syrup please
Vanilla syrup added. Anything else?
Multi-Channel

One Agent. Every Channel. Consistent Experience.

Meet customers wherever they are. Zervio provides the same intelligent order-taking across web chat, SMS, and phone — managed from a single dashboard.

  • Web chat widget — embed on your site in minutes
  • SMS ordering — customers text their orders directly
  • Phone integration — AI-powered voice ordering
  • Unified order queue across all channels
💬
Web Chat
📱
SMS
📞
Phone
📧
Email
📊
Unified Dashboard
Order Tracking

Real-Time Visibility Into Every Order

Track each order from conversation to completion. The visual progress system shows exactly where every order stands — items configured, details captured, payment collected.

  • Live order progress for customers and staff
  • Slot-by-slot completion tracking
  • Automatic status updates at each stage
  • Complete order history and audit trail
Everything Bagel — toasted, lox $8.50
Large Iced Latte — vanilla $5.75
Delivery Details In Progress
Payment
Total $14.25
Integrations

Connects to the Systems You Already Use

Zervio integrates directly with your POS, kitchen display, and payment systems. Orders flow seamlessly from conversation to preparation — no manual re-entry.

  • Toast POS integration
  • Square POS integration
  • Kitchen display system (KDS) push
  • Webhook API for custom integrations
💳
Toast POS
Square
🖥
KDS
🔗
Webhooks
📦
REST API
🔔
Notifications
Analytics Dashboard

Data-Driven Decisions for Your Menu and Operations

Understand what your customers want. Zervio tracks ordering patterns, popular customizations, peak hours, and conversion metrics — giving you the insights to optimize.

  • Most popular items and modifications
  • Order volume by channel and time
  • Conversion rate tracking
  • Average order value trends
Orders This Week
124 Mon
156 Tue
112 Wed
178 Thu
210 Fri
198 Sat
142 Sun
Menu Management

Your Menu Changes. Zervio Adapts Instantly.

Add items, update prices, create seasonal specials, or reorganize categories — all from the dashboard. Zervio picks up changes in real-time with no code deployments or downtime.

  • Add new items and modifiers instantly
  • Update pricing with immediate effect
  • Seasonal and limited-time offerings
  • Availability controls per location and time
Everything Bagel w/ Lox
Bagel • Signature
$8.50
Iced Latte
Beverage • Sized
$4.75
✨ Spring Matcha Latte
NEW — Seasonal
$5.50
+ Add Menu Item

See Zervio in Action

Schedule a demo to see how Zervio can handle your menu, your channels, and your customers — with precision.

Request a Demo